Help Desk

APP User Setup Form

 

Please click here to access the APP Agency Leads List

APP has many resources for support:

  • Quick Reference Guides (QRGs):  QRGs are short 1-3 page job aids that help to walk users through key process steps. 

 

  • Microlearning: A microlearning video is a 2-5 minute video focused on a very specific topic and is available for learners to view at their convenience.

 

  • Training: Web-Based Training (WBT) and In-Person Training is available to provide valuable, in-depth instruction on how to complete important tasks and processes.

 

Agency Support: 

For Agencies that have their own internal help desk, end users are encouraged to follow their Agency procedures. These Agencies include:

 

  • AHCCCS
  • Attorney General's Office
  • Child Safety
  • Corrections
  • Economic Security
  • Emergency and Military Affairs
  • Environmental Quality
  • Game & Fish
  • Health Services
  • Industrial Commission
  • Transportation
  • Veterans' Services

 

All other agencies may contact the APP helpdesk team by submitting a helpdesk ticket by clicking on this link here.

If the request is urgent please call the APP Help Desk at (602) 542-7600.  The APP help desk is available from 8:00 AM to 5:00 PM Monday-Friday.