APP Support

APP has many resources for support:

• Quick Reference Guides (QRGs):  QRGs are short 1-3 page job aids that help to walk users through key process steps. 

• Microlearning: A microlearning video is a 2-5 minute video focused on a very specific topic and is available for learners to view at their convenience.

• Training: Web-Based Training (WBT) and In-Person Training is available to provide valuable, in-depth instruction on how to complete important tasks and processes.

• Agency Support: For Agencies that have their own internal help desk, end users are encouraged to follow their Agency procedures for support all agencies boards ad
  • These Agencies include:
    • AHCCCS
    • Attorney General's Office
    • Child Safety
    • Corrections
    • Economic Security
    • Emergency and Military Affairs
    • Environmental Quality
    • Game & Fish
    • Health Services
    • Industrial Commission
    • Transportation
    • Veterans' Services

• APP HelpDesk: If you are from another agency and have an urgent matter and need help, please call the Help Desk at (602) 542-7600 or submit a ticket with the APP Helpdesk Service Request