APP Support

APP has many resources for support:

  • Quick Reference Guides (QRGs):  QRGs are short 1-3 page job aids that help to walk users through key process steps. 

 

  • Microlearning: A microlearning video is a 2-5 minute video focused on a very specific topic and is available for learners to view at their convenience.

 

  • Training: Web-Based Training (WBT) and In-Person Training is available to provide valuable, in-depth instruction on how to complete important tasks and processes.

 

  • Agency Support: For Agencies that have their own internal help desk, end users are encouraged to follow their Agency procedures for support all agencies boards ad
    • These Agencies include:
      • AHCCCS
      • Attorney General's Office
      • Child Safety
      • Corrections
      • Economic Security
      • Emergency and Military Affairs
      • Environmental Quality
      • Game & Fish
      • Health Services
      • Industrial Commission
      • Transportation
      • Veterans' Services
    • Click on the Picture Below to see the contact list of Technical leads by agency: 

  • APP HelpDesk: If you are from another agency and have an urgent matter and need help, please call the Help Desk at (602) 542-7600 or submit a ticket with the APP Helpdesk Service Request